Frequently Asked Questions
We have collated some frequently asked questions below. If we haven’t answered your question, please feel free to contact us directly.
Southern Cross Dental
Southern Cross Dental was established by dentists for dentists.
For more than 35 years, we’ve been working with dental professionals in New Zealand and we’ve become known and respected for our quality assurance and high standards of delivery.
Southern Cross Dental is uniquely positioned to understand the needs of the industry: providing reliable, high-quality products and services that give your patients the best possible results.
You’ll get many benefits from working with us, including peer-to-peer support, complimentary nationwide deliveries, and a dedicated online portal, MySCD.
MySCD lets you:
- Easily track patient cases
- Make quick online payments
- Safely store guarantees and warranties for your patients
- Submit orders online.
Our operating hours are between 8:00am and 5:00pm Monday to Friday .
Our experienced team of clinicians and technicians can provide advice on all stages of the planning, manufacturing, delivery and fitting of our products.
You can also call our experienced Customer Service Team on 09 379 9778 (Auckland) or 07 346 0516 (Rotorua) Monday to Fridays between 8:00am – 5:30pm.
We include an industry-leading guarantee of five years* on all our crown and bridge products, with the exception of our Fully Milled Zirconia product, which has a guarantee of 10 years* and Layered Zirconia crown, which has a guarantee of 10 years* for framework and 2 years* for complete restoration. At Southern Cross Dental, you can buy from us with confidence.
*Terms and conditions apply
Sending and Receiving Cases
We recommend sending cases via couriers. We provide a pre-paid SCD addressed courier bag in each case that is returned to you. The first courier bag is sent out with your information pack once you have opened an account.
In the interests of sustainability, we also encourage you to reuse the cardboard boxes we sent you when you’re returning the cases to us.
Wherever possible, please send PVS or polyether impressions. Please do not send alginate impressions, unless agreed with your Southern Cross Dental representative/our customer service team. If you are sending models, please pack carefully and send in bubble wrap/plastic boxes to minimise risk of breakage. We suggest using autoclave bags for small items and labelling your name and job number with a permanent marker.
We understand things change! Send us your changes within 24 hours of submission and we will action this for you. After 24 hours, it is always best to check with our team so we can assess where we are in the fabrication process and if there will be any charges involved.
There are no differences in costs between digital and physical impressions/models. You will enjoy a faster turnaround time on your digitally processed cases.
Great question. Simply jump onto our digital area of the website, select which scanner you will be using and we will have you up and running in no time!
https://www.scdlab.co.nz/service/digital-dentristy-solutions
Once we receive your order we will send an email. We will also give you a call – if you have opted in – to let you know the estimated despatch date. It is important to note that when you send a digital scan, the receipt you receive means that the scan has been sent to the scanner server and may not yet have been received here at Southern Cross Dental. Always use our email as the official receipt of your order.
We provide nationwide delivery for all cases via courier. A postage and handling fee of $14.00 plus GST applies to each job dispatched.
You can track all your cases via our secure online customer portal, MySCD.
Simply log into your MySCD PORTAL. Here you can see the estimated despatch date and also the tracking number if your case has been sent out. Easy!
Timing
Our turnaround times usually range from 10-12 days on our standard range, depending on the product and demand. Our New Zealand made Origin range of product provides 5 day in-lab turnaround time.
For product-specific turnaround times please visit our delivery and turnaround times page.
Our local lab is fully equipped to manage small adjustments in-house. The turnaround time is usually 10 working days, depending on demand.
Prices and Payments
It’s important to know what you are paying! You can see your price list in your MySCD portal here.
Simply request a copy of our price list and product booklets. If the product you need isn’t listed, contact us on 09 379 9778 (Auckland) or 07 346 0516 (Rotorua)
The fastest way is to use the MySCD portal. MySCD is a secure online portal that allows you to manage your account with ease and convenience. In the portal, you can order online, track your orders, and make payments.
If you’d prefer not to use MySCD, we can send an invoice with your case, which needs to be paid within 30 days of issue. Payment can be made by credit card* or direct debit, a 2% surcharge is applicable.
*We do not accept Amex.
Once you receive your statement, you have until the end of the following month to pay. For example, January’s statement will need to be paid by the end of February. You can easily set up a direct debit or pay using a debit/credit card on your MySCD portal.
Using MySCD
MySCD is our easy and convenient online portal for Southern Cross Dental customers. This secure online portal allows you to order online, make payments, track and manage invoices, and so much more. All with the click of a button.
With MySCD, you can also submit and manage Invisalign cases, send us digital images and files, track your case, search all submitted orders, access promotions and redeem and download vouchers.
If you have forgotten your password for MySCD login, simply follow the instructions below:
- Click ‘Forgot my password’ on the Login page.
- Fill in the form with your account number and practice phone number.
- Click ‘I’m not a robot’, then click ‘Reset my password’.
- You will receive an email with the new password details; follow those instructions.
07 346 0516 (Rotorua)