Delivery and Turnaround Time

Turnaround times are conditional on there being no delays that arise from factors beyond our control. Cases may take longer than indicated if there are technical queries from our technicians, problems to discuss, or where photographs are requested by the customer. We will keep you updated. If there are unexpected delays with a case of yours, our staff will contact you as soon as possible.

A postage and handling fee of $14.00 plus GST applies to each job dispatched.

Where possible, allow two full weeks from impression appointment to a cementation or insertion appointment. You may need to factor in extra time if the implant componentry has to be specifically ordered.

Turnaround time are based on in-lab days from date of receipt.

**Please note we are still experiencing transit delays due to COVID-19 and we recommend 12 working days (Mon – Fri) between appointments for general lab work (e.g. single crown/splint/mouthguard), and 15 working days (Mon -Fri) for more complex cases (e.g. bridges/implants/dentures) until further notice. Customers still need to keeping in mind that 'cases may take longer than indicated if there are technical queries from our technicians, problems to discuss, or where photographs are requested by the customer.'** 

IMPORTANT: Current COVID-19 Impacts

Physical Case Delays Expected.

With the current outbreak of the new variant, there have been extended delays at customs processing facilities due to self-isolation, temporary closures, and issues with flights importing and exporting physical case impressions, and in turn this is causing longer delivery times. At this stage we are anticipating around an additional 10-15 day delays on physical cases, due to the additional disinfection measures that are now required for imports and exports. We have been advised that we should be running as normal within the next couple of weeks and we will update you the minute we know.

Digital Cases Not Impacted.

During this time, digitally received orders are having minimal disruption as well as negating the requirement for disinfection. If you are able to submit a digital case during this time, we would ask you to provide these over traditional impressions in the short term where possible.

Material Choices for Faster Turnaround.
If you are in need for an urgent case, and material variation is an option. If you are considering selecting PFM or layered materials, consider changing to Fully Monolithic Zirconia for crown & bridge for a quicker turnaround.

  SCD Range Origin Proform
Crown and bridgework
Porcelain-Fused-to-Metal (PFM) crown 10 in-lab days - -
IPS e.max® crown 10 in-lab days 10 in-lab days -
IPS e.max® ZirPress 10 in-lab days - -
Monolithic Zirconia (FMZir) 10 in-lab days 10 in-lab days -
UZir Ultra Translucent Zirconia crown 10 in-lab days 10 in-lab days -
Porcelain-Fused-to-Zirconia (PFZ) crown 10 in-lab days - -
Temporary PMMA crown - 10 in-lab days -
Crown & Bridge (< 6 units) 10 in-lab days - -
Crown & Bridge (>=6 units) 10 in-lab days - -
Post, core and crown 10 in-lab days - -
Procera® products 12 in-lab days - -
Implant
Simple implant product 12 in-lab days - -
Other implant product 12 in-lab days - -
Removable Prosthodontics
Special tray 10 in-lab days 10 in-lab days -
Wax rims or bites 10 in-lab days 10 in-lab days -
Acrylic dentures 10 in-lab days - -
Chrome based 10 in-lab days - -
Orthodontics 10 in-lab days - -
Others
Occlusal splint (hard/soft) 10 in-lab days - -
Occlusal splint nightguard (soft) 10 in-lab days - -
Bleaching splint (upper or lower) 10 in-lab days - -
Standard mouthguards - - 10 in-lab days
Professional Dual mouthguard - - 10 in-lab days
Professional Plus mouthguard - - 10 in-lab days
Penn Stent 12 in-lab days - -