FAQs

We’ve put together some answers to questions we often get asked. If your question is not answered below feel free to contact us directly.

We’ve been working with dental professionals in for over 30 years. Established by dentists for dentists, we’re uniquely positioned to understand the needs of the industry: providing reliable, high quality products and services that give your patients the best possible results.

You’ll get many benefits from working with us, including peer-to peer support, access to our Horizon loyalty program and dedicated online portal, MySCD.

MySCD lets you:

  • easily track patient cases
  • make quick online payments
  • safely store guarantees and warranties for your patients
  • monitor your loyalty status rewards balance

Our turnaround times tend to range from 10-12 working days, depending on the product and demand. For product-specific turnaround times please visit our delivery and turnaround times page.

Our lab is fully equipped to manage small adjustments. The turnaround time is usually 10 working days, depending on demand.

We recommend sending cases via couriers. We provide a pre-paid SCD addressed courier bag in each case that is returned to you. The first courier bag is sent out with your information pack once you have opened an account.

Wherever possible, please send PVS or polyether impressions. Please do not send alginate impressions, unless agreed with your SCD representative/our customer service team. If you are sending models, please pack carefully and send in bubble wrap/plastic boxes to minimise risk of breakage. We suggest using autoclave bags for small items and labelling your name and job number with a permanent marker.

We provide nationwide delivery for all cases via courier. A postage and handling fee of $13.33 plus GST applies to each job dispatched.

You can track all your cases via our secure online customer portal, MySCD.

An order number is a unique code allocated to each case you send in.

Request a copy of our price list. If the product you need isn’t listed, contact us on 09 379 9778 (Auckland) or 07 346 0516 (Rotorua).

Invoices are sent with your case and are to be paid within 30 days of issue. Payment can be made by credit card or can be paid online. Note that a 2% surcharge applies to all credit cards and we do not accept Amex cards.

Our experienced team of clinicians and technicians can provide advice on all stages of the planning, manufacturing, delivery and fitting of our products.

If you would like advice simply call us on 09 379 9778 (Auckland) or 07 346 0516 (Rotorua) Monday to Fridays between 8:00am – 5:00pm and your enquiry will be referred to one of our highly trained representatives.

Your dedicated account manager is available for face-to-face consultations. Simply call 09 379 9778 (Auckland) or 07 346 0516 (Rotorua) to set up an appointment.

We include an industry leading guarantee of five years* on all our crown and bridge products, with the exception of our Fully Milled Zirconia product which has a guarantee of 10 years* and Layered Zirconia crown which has a guarantee of 10 years* for framework and 2 years* for complete restoration, so you can buy from us with confidence.

*Terms and conditions apply

Our operating hours are between 8am and 5pm Monday to Friday.